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Common purchase queries answered
Orders and Shipping
Every job is different. Recurring jobs can be completed in a day while some may take up to 5-7 business days to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.
You can simply click on the “My Account” button in the menu, or click this link, My Account. You will be redirected to a registration screen, where you can create a username and password, plus providing your email address. Just click on Register, and you will have an account on our website to see all your orders.
To change your shipping address, log into your account, and click on the 4th tab that says “Addresses”. From here you will see your billing and shipping address. You can click the small icon that says “edit”. Once done filling in your new address, click on “Save Address” button.
We are usually in direct contact with you regarding the process of your order, and the shipping. You can get in contact with us, and we will provide you with a tracking order, or update you on the status of your order.
We do not keep any Credit Card information on our website. Our Payment Gateway provider, Yoco, however can keep your data on file with your permission for quicker checkout on our website.
There is absolutely no risk involved! With our optimised production and quality oriented approach we aim to provide you with the best results. Should you be unhappy with your product, please get in touch and we will reprint for you!
We ship all over South Africa.
Yes, we pack and ship all your items in one package.
If you need to swap an item
Returns and Exchanges
If our printing, or items we sell are not up to standard or quality, we will reprint the item, or refund if the need arise.
We do our best to not send the wrong item, but in the case this has happened to you, please get in contact with us as soon as possible. Our email address is [email protected] or you can give us a call on 060 964 0209.
You can mail your items to 44 Schumann Street, SW5, Vanderbijlpark, Gauteng, 1911
You can give us a call on our number, whatsapp us, or send an email. Our details are below:
You have to notify us as soon as possible. Once item has been shipped, we will not be able to intervene, and your order will be delayed. Additional costs may apply.
You may change or cancel your order. If we have already printed your goods, you will be liable for the full amount. Please be advise to contact us as soon as possible.
For changes in order, it might affect your invoice depending on the requirements.
We don’t necessarily offer items that can be ‘sold out’ as we print on Vinyl, and Paper (Plus other materials). But in the rare case when we have a promotion, which can be extended, and the items are for instance mugs, and are sold out we will make that option available online.
Common quality check queries answered
Design and Printing
Simply use our online shop by clicking here. If you need anything custom, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call or complete an online form for us to get back to you.
Absolutely! Our design services come at an additional cost, depending on size, amount of pages and complexity. This will all be discussed as soon as your order has been confirmed.
There is absolutely no risk involved! With our optimised production and quality oriented approach we aim to provide you with the best results. Should you be unhappy with your product, please get in touch and we will reprint for you!
A PDF document is generally the preferred file format for printing as it works with all printing and digital output devices. By design, a PDF file incorporates the information we need to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format. If you need help with your file format, simply call us for assistance.
Bleed is the area around your artwork that is trimmed off. This allows your design to look as if it was printed to the edge, even when the cutting alignment was slightly off. Your bleed should always extend to at least 3mm.
The basis weight of a given grade of paper is defined as the weight (in pounds) of 500 standard-sized sheets of that paper. With that in mind, here are different examples of paper grades and their respective basis weights:
Bond: Most commonly used for letterhead, business forms and copying. Typical basis weights are16# for forms, 20# for copying and 24# for stationery.
Text: A high-quality grade paper with a lot of surface texture. Basis weights range from 60# to 100# with the most common being 70# or 80#.
Uncoated Book: The most common grade for offset printing. Typically 50# to 70#.
Coated Book: Has a glossy finish that yields vivid colors and overall excellent reproduction. Basis weights range from 30# to 70# for web press, and 60# to 110# for sheet press.
Cover: Used in creating business cards, postcards and book covers. Can be either coated or uncoated. Basis weights for this grade are 60#, 65#, 80# or 100#.
Uncoated paper is comparatively porous and inexpensive, and is typically used for applications such as newspaper print and basic black-and-white copying.
Coated paper, by contrast, is made of higher quality paper having a smooth glossy finish that works well for reproducing sharp text and vivid colors. It tends to be more expensive.
If you want to learn about common
Printing sizes
No. White is not generally considered a printing color as typically the paper itself will be white. If a colored paper (something other than white) is chosen, then white becomes a printing color if any text or graphics require it.
Standard sizes for catalogs and booklets are 5 1/2″ x 8 1/2″, 8 1/2″ x 11″, 8 1/2″ x 11 and 11″ x 17″.
Common brochure sizes are 8 1/2″ x 11″, 8 1/2″ x14″ and 11″ x17″.
There are four popular sizes for sticky notes: 3″ x 3″, 3″ x 4″, 3″ x 5″ and 4″ x 6″.
Materials for labels and their application include:
Paper, Uncoated: Use where you need the label to be easily written on by hand or printed on by machine.
Paper, High Gloss: Use when you need good printability. Keep in mind that it cannot be written on easily by hand.
Vinyl: Use vinyl for outdoor environments, or if applying a label to a vinyl surface.
Acetate: Use when the label needs to be transparent.
Mylar/Polyester: Best for applications where the label needs to be applied to an object with sharp, angular corners.
Some of the common methods of binding books and other multi-page documents include:
Perfect binding: Gluing the outside edges of the pages together to create a flat edge.
Saddle-stitch binding: Using staples along the folds of the pages to bind them together.
Spiral binding: Wires in a spiral form threaded through punched holes along the binding edge of the papers. Allows the document to lay open flatly.
Plastic comb binding: Similar to spiral binding but using a tubular plastic piece with teeth that fit through rectangular holes punched into the binding edge.
Three-ring binding: Holes are punched into the pages and fitted into a binder.
Case binding: Sewing the pages together and then attaching them to a hard cover.